Modern day climbers realise the advantages of working on more technical friction hitches, many of which need friction cords with different properties and a sewn eye termination, allowing the hitch to be dressed directly onto the climbing hardware correctly.
The ATOL accessory cord has a hardwearing 16 plait polyester cover and braided polyester core. It is perfectly suited for use as a prusik and other friction hitches, offering simple knot tying thanks to it’s anti-kink design.
Product Care:
Failure to follow the rope care guidelines issued with the rope outlining the correct use and care may give rise to a situation that could endanger the user’s life. The manufacturer cannot be liable for the abuse or misuse of safety equipment. All risk is the responsibility of the user. A copy of the rope care guidelines can be downloaded from manufacturers website. Polyester accessory cords require rigorous inspection on a regular basis before, during, and after each climb.
Before Use:
Before use, a detailed risk assessment must be carried out by a competent person to establish that this is the correct product suitable for the type of work being undertaken; your anchor point conforms to industry standards and meets the requirements of CE EN795 (B), potential fall distance, obstructions, and rescue systems have been addressed. Purchasers and users should seek professional training from a fully qualified and competent instructor prior to engaging in any activity using this equipment. If you are not able, or not in a position to assume this responsibility, do not use this product. The manufacturer its distributors and retailers do not accept any liability if users do not follow the instructions correctly. Prior to each use a complete risk assessment must be carried out to ascertain that this product configures with and is appropriate to the work being undertaken.
Product Standard:
Certified to EN795(B) as a finished product
STEIN ATOL Cord has been independently tested to CE EN564 Mountaineering equipment – Accessory cord. The EN564 standard however only allows for full Certification of cord up to 8mm in diameter.
This is a lightweight cordless top handled chainsaw, designed for professional arborists working at height.
Being cordless, the noise levels are considerably lower when compared to it’s petrol counterparts, making it ideal for use around noise sensitive areas such as residential areas, schools and hospitals. It has a powerful engine and rapid chain speed (16m/s) for a great cutting performance. The chain speed is around 40% faster than the previous model MSA160T, and also packs fantastic acceleration.
As standard this saw comes complete with a captive nut on the sprocket, and a high performance 1/4” P cutting attachment.
**Main price shown is for the machine only – batteries & chargers to be added separately.
PLEASE NOTE: Under Health and Safety Executive (HSE) guidance, all Top-Handled chainsaw should only be operated by certified/qualified users. We have detailed below some useful information as published by the Health and Safety Executive BUT it is the customers responsibility to ensure they have the necessary up to date qualifications and training prior to using a Top-Handled chainsaw.
Briants of Risborough Ltd does not undertake any form of training in respect to the safe working practice of chainsaws, this must be carried out by an appropriate training centre/awarding body i.e. LANTRA, NPTC. We have provided details of a local training centre below to contact should you need to complete such training.
We reserve the right to refuse / refund any sale of this item where an appropriate certificate or proof of competency is not provided upon request. Any request will be made via e-mail to the address provided in the transaction prior to us shipping the product(s).
Use of Top Handled Chainsaws as documented by the Health & Safety Executive
Excerpt taken from the publication –“This leaflet covers the safe working practices to be followed when using a petrol-powered top-handled chainsaw for arboriculture off-ground work. Tree work requiring the use of a chainsaw should only be carried out by a trained and competent climber who has experience in chainsaw use, or by a trainee under supervision who is competent using a chainsaw on the ground.
You can use this leaflet, along with the chainsaw manufacturer’s handbook, as part of your risk assessment to help identify the controls to put in place when using a top-handled chainsaw.
You must assess the effect of the site and the weather as well as following this guidance. Operators who do not observe good working practices with chainsaws in trees can cause serious accidents and fatalities. All operators must have had appropriate training in how to operate the machine and how to carry out the tasks required (see HSE leaflet INDG317 Chainsaws at work).
Top-handled chainsaws are only suitable for use off the ground. Operators must use rear-handled saws when working on the ground.
Read this leaflet in conjunction with AFAG401 Tree-climbing operations, 402 Aerial tree rescue and 403 Mobile elevating work platforms (MEWPs) for tree work. For guidance on work preparation see safety topics on HSE’s Tree work webpages: www.hse.gov.uk/treework/index.htm.”
HSE documents relating to the use of Top-Handled chainsaws:
Appropriate PPE is essential when using a chainsaw of any kind. Please see below for suggested protective equipment relating to Top-Handle chainsaws or visit our Chainsaw Protection category .
This attachment makes light work of dense foliage.
The semi-automatic line trimmer head feeds the nylon thread easily by tapping it on the ground. The head, five inches in diameter, will hold over 56% more line than a traditional one, too. The small cutter that snips the line is made of metal whereas other manufacturers’ use plastic. The fact ours is made of metal means it can be sharpened – essential for professional use.
Our unique safety guard makes it simple to swap the nylon head for a sturdy three-tooth blade which is ideal for tackling thick bushes. But don’t worry, this doesn’t mean you need to buy an additional guard, as the lower part is easily removed and reattached after changing the head. For use with UMC425 and UMC435 engine units.
The BR 800 is Stihl’s most powerful backpack blower to date. Designed with both power and user comfort in mind, this machine is a fantastic choice for professional users such as local authorities, landscapers and contractors as it has enough strength to take on the toughest jobs with ease.
The blowing force of the BR800 is 41 N (BR 700 is 35 N) making it an excellent tool for clearing heavy, wet leaves in the Autumn & winter months.
Excellent power to weight ratio makes the BR 800 easy to operate. Thanks to the ergonomic carrying system (S shaped shoulder strap, chest strap and hip belt) it is comfortable to use throughout the day. The strain reducing blower tube makes it easy to handle too. A handy eyelet is located in the backplate which allows you to hang the blower up for storage.
Starting the machine is simple and easy to do thanks to the side start pull cord. The blower can be easily restarted when taking a break from work with a firm pull of the cord. And of course it can also be stopped using the switch on the handle so there’s no need to remove the machine if you’re taking a quick break or wanting to move from area to area. The 4 MIX engine of the machine means lower fuel consumption and an increase in runtime meaning more time can be spent working.
The length of the blower tube and position of the handle can be adjusted quickly without the need for tools. The blower tube is easy to swivel and has a wide blowing range, lowering the strain felt when working. It also features the Stihl Anti vibration System to reduce the vibration felt on your back.
The MS 194 T is a brand new, middle of the range, top-handle chainsaw from STIHL. With a large 31.8cc 2-MIX engine, this new arborist saw boasts 9% more power (1.4kW) and 7% more torque (1.5Nm) than the previous MS 193 TC-E.
Fitted with Stihl’s fine cutting ¼ P chain for a quick and precise cut. Featuring a diagnostic port for easy and simple diagnosis. This saw is well-suited to deadwood removal, reductions and crown lifts as well as taking down medium-sized trees.
PLEASE NOTE: Under Health and Safety Executive (HSE) guidance, all Top-Handled chainsaw should only be operated by certified/qualified users. We have detailed below some useful information as published by the Health and Safety Executive BUT it is the customers responsibility to ensure they have the necessary up to date qualifications and training prior to using a Top-Handled chainsaw.
Briants of Risborough Ltd does not undertake any form of training in respect to the safe working practice of chainsaws, this must be carried out by an appropriate training centre/awarding body i.e. LANTRA, NPTC. We have provided details of a local training centre below to contact should you need to complete such training.
We reserve the right to refuse / refund any sale of this item where an appropriate certificate or proof of competency is not provided upon request. Any request will be made via e-mail to the address provided in the transaction prior to us shipping the product(s).
Use of Top Handled Chainsaws as documented by the Health & Safety Executive
Excerpt taken from the publication –“This leaflet covers the safe working practices to be followed when using a petrol-powered top-handled chainsaw for arboricultural off-ground work. Tree work requiring the use of a chainsaw should only be carried out by a trained and competent climber who has experience in chainsaw use, or by a trainee under supervision who is competent using a chainsaw on the ground.
You can use this leaflet, along with the chainsaw manufacturer’s handbook, as part of your risk assessment to help identify the controls to put in place when using a top-handled chainsaw.
You must assess the effect of the site and the weather as well as following this guidance. Operators who do not observe good working practices with chainsaws in trees can cause serious accidents and fatalities. All operators must have had appropriate training in how to operate the machine and how to carry out the tasks required (see HSE leaflet INDG317 Chainsaws at work).
Top-handled chainsaws are only suitable for use off the ground. Operators must use rear-handled saws when working on the ground.
Read this leaflet in conjunction with AFAG401 Tree-climbing operations, 402 Aerial tree rescue and 403 Mobile elevating work platforms (MEWPs) for tree work. For guidance on work preparation see safety topics on HSE’s Treework webpages: www.hse.gov.uk/treework/index.htm.”
HSE documents relating to the use of Top-Handled chainsaws:
Appropriate PPE is essential when using a chainsaw of any kind. Please see below for suggested protective equipment relating to Top-Handle chainsaws or visit our Chainsaw Protection category .
STIHL have produced this realistic looking replica of a professional chainsaw helmet for children. This addition to the STIHL range of kids products has proved very popular with our customers!
* This helmet is intended for use as a toy only, and NOT to be used as protective equipment.
The Stihl MS151 TC-E top handle chainsaw replaces the hugely popular MS150T. Retaining many of the key ergonomic and aesthetic features of the MS150 but introducing a new piston with a domed top, a new cylinder and a new exhaust, all of which combine to improve performance.
The new design increases power by 10% over the MS150, from 1.0 kW to 1.1 kW, and an even greater 15% increase in torque from 0.95 Nm to 1.1 Nm. The weight remains at 2.6 kg, maintaining the well balanced, lightweight nature of its predecessor.
Available with either a 10″ or 12″ bar mated to the fine cutting 1/4″ PM3 chain.
PLEASE NOTE: Under Health and Safety Executive (HSE) guidance, all Top-Handled chainsaw should only be operated by certified/qualified users. We have detailed below some useful information as published by the Health and Safety Executive BUT it is the customers responsibility to ensure they have the necessary up to date qualifications and training prior to using a Top-Handled chainsaw.
Briants of Risborough Ltd does not undertake any form of training in respect to the safe working practice of chainsaws, this must be carried out by an appropriate training centre/awarding body i.e. LANTRA, NPTC. We have provided details of a local training centre below to contact should you need to complete such training.
We reserve the right to refuse / refund any sale of this item where an appropriate certificate or proof of competency is not provided upon request. Any request will be made via e-mail to the address provided in the transaction prior to us shipping the product(s).
Use of Top Handled Chainsaws as documented by the Health & Safety Executive
Excerpt taken from the publication –“This leaflet covers the safe working practices to be followed when using a petrol-powered top-handled chainsaw for arboricultural off-ground work. Tree work requiring the use of a chainsaw should only be carried out by a trained and competent climber who has experience in chainsaw use, or by a trainee under supervision who is competent using a chainsaw on the ground.
You can use this leaflet, along with the chainsaw manufacturer’s handbook, as part of your risk assessment to help identify the controls to put in place when using a top-handled chainsaw.
You must assess the effect of the site and the weather as well as following this guidance. Operators who do not observe good working practices with chainsaws in trees can cause serious accidents and fatalities. All operators must have had appropriate training in how to operate the machine and how to carry out the tasks required (see HSE leaflet INDG317 Chainsaws at work).
Top-handled chainsaws are only suitable for use off the ground. Operators must use rear-handled saws when working on the ground.
Read this leaflet in conjunction with AFAG401 Tree-climbing operations, 402 Aerial tree rescue and 403 Mobile elevating work platforms (MEWPs) for tree work. For guidance on work preparation see safety topics on HSE’s Treework webpages: www.hse.gov.uk/treework/index.htm.”
HSE documents relating to the use of Top-Handled chainsaws:
Appropriate PPE is essential when using a chainsaw of any kind. Please see below for suggested protective equipment relating to Top-Handle chainsaws or visit our Chainsaw Protection category .
The Stihl Advance X-Treem chainsaw trousers are manufactured using an ultra light AVERTIC pro lite cut protection material, developed for Stihl to BS EN 381 standard.
Designed for forestry professionals working in tough environments. Comes with a pair of Stihl braces.
Features
Soft, quick dry lining.
Dirt resistant materials in the seat and fore leg area.
These Anvil Loppers are ideal for cutting hardier or dead wood. The blade closes against an anvil block on the lower jaw, which does not provide as clean a cut as bypass, but helps to reduce strain on the arms during use. These loppers feature new cutting head technology which makes them easier to use for both beginners and professionals, effectively tripling the amount of force applied to the branch when cutting.
The non-stick coated blades can cut branches up to 45mm in diameter, and the flat screw connections help to prevent unnecessary damage to the bark. The ergonomic handles have non-slip sleeves for added comfort.
This digging crowbar features a solid chisel type blade on one end and a tamper on the other. Suitable for professional heavy duty use, this 6ft long bar is a great tool for breaking out postcrete and other materials when installing a fence post.
*Please note that the colour and design can vary slightly depending on stock availability.
The Stihl GTA26 cordless pruner has a wide range of uses around the home and garden. This compact handheld pruner is suitable for pruning both trees and shrubs, cutting up garden waste and much more. It comes supplied with a 1/4″ PM3 saw chain which will offer an excellent cutting performance as well as nice clean cuts. The Stihl GTA26 is well balanced and very comfortable to use owing much to it’s rubberised handles which allow for both easy and accurate control. The tool-free chain replacement is designed for maximum user convenience and the pruner has a moving protective hood above the bar. The charge-level indicator will let you know exactly when it’s time to re-charge or swap AS batteries.
The AS 2 battery works exclusively with the products in the AS System and is not compatible with the HSA 25.
Included with the Stihl GTA26:
1 x AS 2 Lithium-Ion – 10.8 V
1 x AL 1 standard charger1 x 10 cm Light guide bar
1 x 10 cm 1/4″ PM3 saw chain1 x Multi-oil Bio, 50 ml
1 x black/orange carry bag with eyelets for wall-mounting
Domestic users – 2 year warranty*
Professional users – No warranty
*subject to manufacturers terms and conditions.
Check out how easy it is to replace the chain with this quick GTA26 tutorial video by Stihl themselves.
The Stihl HSA26 Cordless shears are lightweight and simple to operate battery powered shears which come complete with shrub and grass trimmer attachments. Shrub trimmer with optimised STIHL cutter geometry for an optimum cutting experience when trimming and maintaining small evergreen hedges and small-leafed ornamental trees up to 8mm branch thickness. Grass trimmer attachment for edging around smaller lawns, patios and flower beds. Comfortable, rubberised handle, rapid, tool-free blade change, and battery charge-level indicator so you can keep an eye on the remaining battery capacity at all times.
Included in the Stihl HSA26 set:
1 x AS 2 Lithium-Ion, 28 Wh, 10.8 V
1 x AL 1 standard charger
1 x shrub cutter, cutting length of 20 cm, including blade scabbard
1 x grass trimmer, cutting width of 12 cm including blade scabbard
1 x black / orange carry bag with eyelets for wall-mounting
For cleaning and storage tips, see this instructional video from Stihl to help keep your HSA26 in top condition!
IMPORTANT NOTE: We very strongly recommend that resin solvent spray is used on the blades of any cordless hedge trimmer after each use. This spray will dissolve sap and prevent the blades sticking and causing avoidable technical issues with the machine.
STEIN ATOL Accessory Cord has a hard wearing 16 plait Polyester cover with a braided Polyester core. ATOL is ideal for use as a prusik and other friction hitches, offering easy knot tying and good grip due to its anti-kink construction.
Polyester accessory cords require rigorous inspection on a regular basis before, during, and after each climb.
Product Care:
Failure to follow the rope care guidelines issued with the rope outlining the correct use and care may give rise to a situation that could endanger the user’s life. The manufacturer cannot be liable for the abuse or misuse of safety equipment. All risk is the responsibility of the user. A copy of the rope care guidelines can be downloaded
Before Use:
Before use, a detailed risk assessment must be carried out by a competent person to establish that this is the correct product suitable for the type of work being undertaken; your anchor point conforms to industry standards and meets the requirements of CE EN795 (B), potential fall distance, obstructions, and rescue systems have been addressed. Purchasers and users should seek professional training from a fully qualified and competent instructor prior to engaging in any activity using this equipment.
All friction knots have different characteristics subject to the type of rope used, the number of wraps used, and the condition of the rope. Anyone intending to use friction knots should be fully aware of their individual characteristics, how they are tied correctly, and the safety factors relating to using friction knots.
Product Standard:
This product has been independently tested to CE EN564 Mountaineering equipment – Accessory cord. The EN564 standard however only allows for full Certification of cord up to 8mm in diameter.
These lightweight shears from Darlac feature extra long aluminium power coated handles and razor sharp blades, constructed with SK5 high carbon tool steel. The shear handles feature soft comfortable TPR grips and large shock absorbing buffers. These are suitable for both domestic and professional use – great performance at a great price.
The Katanaboy is the largest two-handed professional folding saw on the market today. When the word is translated into English, ‘Katana’ means the curved, single-edge sword used by Samurai. This mega, two-handed folding saw from Silky is currently the biggest in its class and is often known as the ‘man-powered chainsaw.’
This heavy-duty folding saw comes in a choice of 2 blade lengths, 500mm and 650mm. The tooth configuration is very aggressive with 5 teeth per 30mm on the 500mm version and only 4 teeth per 30mm on the 650mm version – the most aggressive available from Silky of any saw.
The long, well-balanced, taper-ground blade with an impulse-hardened, non-set tooth design provides extended working reach, faster cutting and handles large tree limbs and trunks with little effort.
The non-slip, two-handed, rubberised, cushioned handle provides a sure and comfortable grip even in the most difficult operating conditions. The saws come with a sturdy nylon shoulder bag with Velcro fastening and a pocket for replacement blades.
It is possible to re-sharpen the blade using a feather edge file. In addition, the blades and all other parts are also replaceable. There is just one screw to unwind in order to change the blade.
The Hayate Pole Saw is the professional’s pole saw with thick, state-of-the-art, oval-shaped aluminium alloy poles. This shape provides precise control over the direction of the blade (especially important in poles of this length) and reduces the chance of bending to a minimum.
The telescopic design has two locking systems – a spring loaded locking button and friction clamps which work in tandem to ensure a strong and stable pole extension.
The aggressive Hayate 420mm curved blade uses Silky’s proprietary Mirai-Me teeth configuration and offers an aggressive teeth ratio of 6.5 teeth per 30mm. The blade is designed to cut efficiently, is harder than conventional blades, and maintains a superior wear resistant cutting edge.
The blades have a lower sickle for undercutting bark and removing epicormics with a clean cut to avoid damaging the tree and an upper sickle for cutting vines – these sickles also help prevent the blade slipping off the branch. The lower sickle can be removed if necessary. The Hayate Pole Saw comes equipped with a rigid-plastic blade guard with a built-in carrying handle. In addition, the base pole includes a pole end shock absorber to help protect the pole when resting on the ground.
It is ideal for pruning large branches at higher positions without ever climbing a ladder. This is the strongest and fastest, telescopic pole saw available on the market today.
All Hayate Pole Saw blades can be re-sharpened with a feather edged file and all parts are replaceable.
Portek’s Tripod Sprinkler is a high quality, professional standard tripod sprinkler with a pulsating spray pattern, offering excellent, even water distribution and coverage.
The sprinkler head is fully adjustable to provide between 0 to 360 degree coverage or continuous rotation. Combined with the height adjustable legs, this powerful garden sprinkler has a 12 metre spray reach when at maximum height.
Supplied with a male snap on hose connector that allows for quick, easy set up and connection to all standard garden hoses. When not in use the sprinkler folds down to a compact and convenient size for easy storage.
The HLA86 from Stihl is the new improved model, which supercedes the previous model (and ever popular) HLA85. This new model has been re-designed to give the user a better overall balance, which will reduce fatigue when working for long periods. The square telescopic shaft gives a very rigid construction and protects against twisting and deflection with a new easy to use clamping sleeve. It also features an all new ergonomic control handle with self resetting ergo lever. With an overall length of 260 – 330cm and 50cm double sided, doubled edged blade, this trimmer is great for professional users tackling large hedges. The head is adjustable from -45° to +70° and folds flat, allowing a transport length of around 180cm.
Main price shown is for the machine only – batteries & chargers to be added separately.
IMPORTANT NOTE: We very strongly recommend that resin solvent spray is used on the blades of any cordless hedge trimmer after each use. This spray will dissolve sap and prevent the blades sticking and causing avoidable technical issues with the machine.
The HLA66 from Stihl is a lightweight professional hedge cutter which is a direct replacement for the very popular HLA65. This model has many of the great features of its predecessor, but with even more design improvements and ergonomic, user friendly touches.
STIHL HLA66 Improved Features
The overall balance in weight of the machine has been greatly improved from the previous model (HLA65), making a huge difference to user fatigue, and it also has an ergonomic control handle with a self-resetting ergo lever. At a length of over 2 metres this machine will be perfect for both tall and wide hedges, and features a cutting bar which is double-sided, double edged and adjustable from -45° to +70°.
Main price shown is for the machine only – batteries & chargers to be added separately.
IMPORTANT NOTE: We very strongly recommend that resin solvent spray is used on the blades of any cordless hedge trimmer after each use. This spray will dissolve sap and prevent the blades sticking and causing avoidable technical issues with the machine.
The BGA200 is a powerful new cordless blower with high blowing force (21 N) and high air speed (84m/s) for professional clearing jobs. The 21 N blowing force on this cordless model is now between the BR350 (17 N) and BR450 C-EF (26 N), providing ample blowing power for a professional user. Its low noise means no ear defenders required during use. It is also very flexible in the way it can be used – hand-held when in narrow areas or utilise the new comfort carrying system for larger areas, where it hooks onto a hip adaptor for a carrying system. It also features cruise control and quick blower tube adjustment via a quick release clasp.
Are you a homeowner looking for a garden spade, or a landscape gardener looking for a professional lawnmower? We can help you! We cater for both domestic and professional users and are always on hand to talk you through the options available and offer recommendations based on your needs.
We stock a large range of cordless and petrol handheld machinery from some of the best known brands in the industry from lawn mowers to disc cutters, we cater for almost every situation.
Specialists in Fencing, Garden Machinery, Forestry and Arborist Equipment
We have been supplying timber and fencing from our site in Longwick for decades, stocking a huge range of products in our expansive timber yard. All customers are welcome, whether you are a domestic homeowner, trade professional or estate and council contractor.
If you are installing a new fence, laying a deck or looking for a new garden shed, we can offer great advice. From our own extensive knowledge we will even help you calculate the materials for the job, right down to the amount of nails or screws you will need!
Much of our own knowledge and expertise has been gathered from the professional contractors we deal with on a daily basis, who we have developed a great relationship with. If you are looking for a gardener, fencing contractor or landscaper then we will be very glad to put you in touch with a trades person.
We sell a variety of fence panels, from a basic lap panel to a premium contemporary panel from Jacksons fencing.
Briants of Risborough Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
IMPORTANT INFORMATION AND WHO WE ARE
THE DATA WE COLLECT ABOUT YOU
HOW IS YOUR PERSONAL DATA COLLECTED
HOW WE USE YOUR PERSONAL DATA
DISCLOSURES OF YOUR PERSONAL DATA
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
GLOSSARY
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Briants of Risborough Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Briants of Risborough Limited is the controller and responsible for your personal data (collectively referred to as “Briants of Risborough Limited”, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please use the contact details below:
Contact details
Full name of legal entity: Briants of Risborough Limited
Postal address: Green Close Works, Thame Road, Longwick, Buckinghamshire. HP27 9SG
Telephone number: 01844 343663 or 01844 345975
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 04/01/2019
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data – includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data – includes billing address, delivery address, email address and telephone numbers.
Financial Data – includes bank account and payment card details.
Transaction Data – includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data – includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data – includes information about how you use our website, products and services.
Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share ‘Aggregated Data’ such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any ‘Special Categories of Personal Data’ about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from analytics providers such as Google based outside the EU;
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see your legal rights below for further information.
9. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Glossary
LAWFUL BASIS
Legitimate Interest – means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract – means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation – means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
Service providers based in the United Kingdom who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
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